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~language:"swe"
~subject:"Service quality"
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Service quality
Relationship marketing
21,116
Organizational change
20,418
Beziehungsmarketing
20,342
Organisatorischer Wandel
20,180
Organizational behaviour
9,445
Verhalten in Organisationen
8,969
Consumer behaviour
8,651
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8,600
Customer satisfaction
5,186
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5,125
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3,775
Strategisches Management
2,907
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2,320
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2,319
Innovationsmanagement
2,129
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2,053
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2,053
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2,019
Lieferantenmanagement
1,934
Supplier relationship management
1,934
Unternehmenserfolg
1,881
Firm performance
1,851
Vertrauen
1,845
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20
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17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
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Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Gursoy, Dogan
6
Jang, Soocheong
6
Jha, Subhash
6
Johnson, Lester W.
6
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European Health Care Conference <2, 2011, Hamburg>
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Svenska Handelshögskolan <Helsinki>
1
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Journal of retailing and consumer services
180
International journal of hospitality management
134
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
52
International journal of contemporary hospitality management
48
Journal of service research : JSR
48
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
38
Cogent business & management
32
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of services, economics and management
20
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
European journal of marketing : EJM
16
Journal of marketing
16
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ECONIS (ZBW)
3,775
Other ZBW resources
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1
Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.
;
Powers, Thomas L.
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
Saved in:
2
In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho
;
Mudzanani, Takalani Eric
- In:
African journal of business and economic research : AJBER
15
(
2020
)
3
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
Saved in:
3
Risk management maturity enhancement in healthcare through the application of quality management principles
Buckė, Veronika
;
Ruželė, Darius
;
Ruzevicius, Juozas
; …
- In:
International journal of learning and change : IJLC
16
(
2024
)
2/3
,
pp. 132-170
Persistent link: https://www.econbiz.de/10015065908
Saved in:
4
"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M.
- In:
Journal of organizational behavior management
34
(
2014
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
Saved in:
5
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
6
Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall
;
Caldwell, James
;
Ambrose, Maureen L.
; …
- In:
Organizational behavior and human decision processes : …
123
(
2014
)
2
,
pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
Saved in:
7
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
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8
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
9
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
10
Procedural justice in managerial performance evaluation : effects of subjectivity, relationship quality, and voice opportunity
Bellavance, François
;
Landry, Suzanne
;
Schiehll, Eduardo
- In:
The British accounting review : the journal of the …
45
(
2013
)
3
,
pp. 149-166
Persistent link: https://www.econbiz.de/10010192708
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