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Operations & supply chain management : world class theory and practice

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Process management impact on clinical and experiential quality : managing tensions between safe and patient-centered healthcare

Chandrasekaran, Aravind; Senot, Claire; Boyer, Kenneth K. - In: Manufacturing & service operations management : M & SOM 14 (2012) 4, pp. 548-566

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Processes approach, quality management and key business results

Periañez-Cristobal, Rafael; Calvo-Mora, Arturo; … - In: Action-based quality management : strategy and tools …, (pp. 83-96). 2014

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Operational and strategic information processing : complementing healthcare IT infrastructure

Gardner, John W.; Boyer, Kenneth K.; Gray, John V. - In: Journal of operations management 33/33 (2015), pp. 123-139

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A structural analysis of the EFQM model : an assessment of the mediating role of process management

Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885

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Project to improve knowledge management and key business results through the EFQM excellence model

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Achieving time-sensitive organizational performance through mindful use of technologies and routines

Gardner, John W.; Boyer, Kenneth K.; Ward, Peter T. - In: Organization science : a journal of the Institute for … 28 (2017) 6, pp. 1061-1079

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Process Management Impact on Clinical and Experiential Quality : Managing Tensions between Safe and Patient-Centered Healthcare

Chandrasekaran, Aravind; Senot, Claire; Boyer, Kenneth K. - 2015

This research investigates the effect of process management on clinical and experiential quality. Clinical quality measures hospital’s performance on patient safety, i.e. adherence to standards, while experiential quality relates to patient-centeredness, i.e. responsiveness to the needs and...

Persistent link: https://www.econbiz.de/10014036152