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Implementing Six Sigma for improving business processes at an automotive bank
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010
Persistent link: https://www.econbiz.de/10008654353
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A Six Sigma approach for integrated solutions
Johannsen, Florian; Leist, Susanne - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 558-580
Persistent link: https://www.econbiz.de/10009525067
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Processes approach, quality management and key business results
Periañez-Cristobal, Rafael; Calvo-Mora, Arturo; … - In: Action-based quality management : strategy and tools …, (pp. 83-96). 2014
Persistent link: https://www.econbiz.de/10011556872
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A structural analysis of the EFQM model : an assessment of the mediating role of process management
Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885
Persistent link: https://www.econbiz.de/10010484393
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453
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Project to improve knowledge management and key business results through the EFQM excellence model
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651
Persistent link: https://www.econbiz.de/10011410777