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Processes approach, quality management and key business results
Periañez-Cristobal, Rafael; Calvo-Mora, Arturo; … - In: Action-based quality management : strategy and tools …, (pp. 83-96). 2014
Persistent link: https://www.econbiz.de/10011556872
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A structural analysis of the EFQM model : an assessment of the mediating role of process management
Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885
Persistent link: https://www.econbiz.de/10010484393
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Project to improve knowledge management and key business results through the EFQM excellence model
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651
Persistent link: https://www.econbiz.de/10011410777