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~person:"Law, Chun Hung Roberts"
~person:"Pusse, Leo"
~person:"Shahin, Arash"
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The impact of quality manageme...
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Hotel industry
66
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Qualitätsmanagement
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27
Service quality
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Law, Chun Hung Roberts
Pusse, Leo
Shahin, Arash
Antony, Jiju
163
Siciliani, Luigi
106
Gaynor, Martin
80
Han, Heesup
75
Karatepe, Osman M.
66
Okumus, Fevzi
61
Devadasan, S. R.
60
Propper, Carol
58
Straume, Odd Rune
57
Talib, Faisal
54
Köseoglu, Mehmet Ali
51
Van Reenen, John
51
Ark, Bart van
49
Kessler, Daniel P.
47
Law, Rob
47
Rycx, François
46
Broadberry, Stephen N.
45
Rahman, Zillur
45
Dranove, David
44
Lee, Seoki
44
Dale, Barrie G.
43
Wagner, Joachim
42
Vogt, William B.
41
Bryson, Alex
39
Cudney, Elizabeth A.
39
Town, Robert J.
39
Sampaio, Paulo
38
Schreyögg, Jonas
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Kim, Woo Gon
37
Mattila, Anna S.
37
Gravelle, Hugh
36
Gruber, Jonathan
36
Acemoglu, Daron
35
Addison, John T.
35
Yang, Yang
35
Demeulemeester, Erik
34
Lazear, Edward P.
34
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32
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International journal of hospitality management
28
Journal of travel and tourism marketing
13
International journal of contemporary hospitality management
12
International journal of productivity and quality management : IJPQM
12
Journal of hospitality marketing & management
7
International journal of quality & reliability management
4
International journal of process management and benchmarking : IJPMB
3
Journal of vacation marketing : an international journal
3
Tourism economics : the business and finance of tourism and recreation
3
Tourism management : research, policies, practice
3
Benchmarking : an international journal
2
Benchmarking : an international journal ; BIJ
2
International journal of procurement management
2
International journal of services and operations management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The TQM journal : the international review of organizational improvement
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Asia Pacific journal of marketing and logistics
1
Benchmarking: An International Journal
1
Information technology & tourism
1
International journal of applied management science
1
International journal of business excellence
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of hospitality and tourism insights
1
Journal of industrial engineering and management : JIEM
1
Journal of management research
1
Journal of the Operational Research Society
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism and hospitality research : THR
1
Tourism review
1
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ECONIS (ZBW)
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1
Classifying customer requirements using Kano model and Kano map : the case of
hospital
services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
2
Distribution channel in hospitality and tourism : revisiting disintermediation from the perspectives of
hotels
and travel agencies
Law, Chun Hung Roberts
;
Leung, Rosanna
;
Lo, Ada
;
Leung, …
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 431-452
Persistent link: https://www.econbiz.de/10011308456
Saved in:
3
Service TRIZ : an approach for service
quality
design ; with a case study in the hospitality industry
Shahin, Arash
;
Pourhamidi, Masoud
- In:
International journal of business innovation and research
5
(
2011
)
4
,
pp. 291-308
Persistent link: https://www.econbiz.de/10009389045
Saved in:
4
Service TRIZ : An Approach for Service
Quality
Design - With a Case Study in the Hospitality Industry
Shahin, Arash
-
2011
This paper develops the service theory of inventive problem-solving (TRIZ) for service
quality
design. It also proposes …
Persistent link: https://www.econbiz.de/10013122694
Saved in:
5
Marketing private hotel management schools in Australia
Goh, Edmund
;
Nguyen, Sandy
;
Law, Chun Hung Roberts
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 880-889
Persistent link: https://www.econbiz.de/10011792228
Saved in:
6
Employee responsibility and basic human values in the hospitality sector
Ariza-Montes, Antonio
;
Arjona-Fuentes, Juan M.
;
Han, Heesup
- In:
International journal of hospitality management
62
(
2017
),
pp. 78-87
Persistent link: https://www.econbiz.de/10011702651
Saved in:
7
A comparative study for determinants of gaming performance in Macao and Las Vegas
Deng, Qiang
;
Gu, Xinhua
;
Law, Chun Hung Roberts
;
Lian, …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012152034
Saved in:
8
Be a "superhost" : the importance of badge systems for peer-to-peer rental accommodations
Liang, Sai
;
Schuckert, Markus
;
Law, Chun Hung Roberts
; …
- In:
Tourism management : research, policies, practice
60
(
2017
),
pp. 454-465
Persistent link: https://www.econbiz.de/10011684609
Saved in:
9
Importance-performance analysis of service
quality
dimensions for the customer groups segmented by DEA : the case of four star
hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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