This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities...

Organisations are currently lacking in developing and implementing business systems in meaningful ways to motivate and engage their staff. This is particularly salient as the average employee spends eleven cumulative years of their life at work, however less than one third of the workforce are...