The purpose of this study is to investigate the customer-service provider relationship in the insurance industry using artificial neural networks and linear regression. Using a sample of 389 customers from 10 different startup insurance companies, it was found that artificial neural networks are...

ENGLISH ABSTRACT: Loyalty programmes have become very popular over the last 10 years and manybusinesses have chosen to implement such programmes to support their marketingstrategies. Fundamental to the functioning and success of such loyalty programmesis the ability to gather, process, analyse...

The high costs of attracting new customers has made customer loyalty the focus ofmany leading companies. Small businesses that operate in the business-to-businessmarket often rely on relatively fewer customers than larger businesses. The loss ofonly a few customers can have a severe impact on...

The South African economy has, over the last 18 months, experienced severe change. The good times have been replaced with bad. The once buoyant consumer riding the crest of the wave and with an unquenchable appetite for debt, who revelled in the trappings of what money could buy, is long gone....

The dissertation is aimed to explore the impact of sales promotion on customer loyalty formation. After evaluation and generalization of scientific literature, theoretical analysis of the evolution of schools of marketing thought is performed. Special attention is paid to the genesis and...

Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of service quality in the airline industry, including the...

The paper studies a method for evaluating current literature that receives little consideration in research and development. Various types of undervalued studies are recognized, and how they are related to a systematic review is shown. A diagram is presented that illustrates scoping studies...

Because of COVID-19 in the world, enterprises and consumers pay more and more attention to environmental protection, food safety and health issues. The purpose of this paper is to take China's food company as an example to study the impact of CSR on customer loyalty, mediating effects of company...

Although new technologies are still at a rudimentary stage, they are the foundation of an emerging generation of information systems which will change the traditional mass-marketing approach ...

Loyalty is a goal of any company aiming to be successful in the market. While it is expected that good quality would lead to satisfaction which in turn would result in loyalty, this relationship has not been so simple. Repeated research in this area has come up with contradictory results....