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Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896

Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction

Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: International journal of electronic customer … 14 (2024) 2, pp. 103-127

Persistent link: https://www.econbiz.de/10015064307

Is the hybrid customer for real? : the customer in the insurance industry of the future

Hofmann, Markus Oscar - In: How to succeed in the digital age : strategies from 17 …, (pp. 121-130). 2014

Persistent link: https://www.econbiz.de/10010341254

Intelligent networking in the home of the future : the fundamental transformation of the roles of consumers and companies through the refurbished energy system

Teyssen, Johannes - In: How to succeed in the digital age : strategies from 17 …, (pp. 107-118). 2014

Persistent link: https://www.econbiz.de/10010341267

The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

Ramanathan, Ramakrishnan - In: Transportation research / E : an international journal 46 (2010) 6, pp. 950-962

Persistent link: https://www.econbiz.de/10009268984

Lay internet usage - an empirical study with implications for electronic commerce and public poliy

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Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery

Mohammad Shafiee, Majid - 2018

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...

Persistent link: https://www.econbiz.de/10012918098

An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents

Hsu, Chia-lin; Wu, Cou-chen; Chen, Mu-Chen - In: Information systems and e-business management : ISeB 11 (2013) 2, pp. 287-311

Persistent link: https://www.econbiz.de/10009742909

Special issue on user experience in e-business environments

Georgiadis, Christos K. (contributor) - 2013

Persistent link: https://www.econbiz.de/10009742922

OCL : online customer loyalty in the service industries : scale development and validation

Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298

Persistent link: https://www.econbiz.de/10011633641

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