"To remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance...

Volume flexibility is an important but not very well understood concept that allows a firmto leverage its scarce resources for optimal utilization with upswings and downswings inbusiness. Our research using 3 different research methods suggests that the key problemsin developing a volume...