Service science : analysis and improvement of business processes
Year of publication: |
2021
|
---|---|
Authors: | Maleyeff, John |
Publisher: |
New York, NY : Routledge, Taylor & Francis Group |
Subject: | Prozessmanagement | Business process management | Kapazitätsplanung | Capacity planning | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
Description of contents: | Table of Contents [gbv.de] |
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Service science : analysis and improvement of business processes
Maleyeff, John, (2021)
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna, (2016)
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Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan, (2017)
- More ...
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The continuing evolution of Lean Six Sigma
Maleyeff, John, (2012)
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Service science : analysis and improvement of business processes
Maleyeff, John, (2021)
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Quality service management : a guide to improving business processes
Maleyeff, John, (2022)
- More ...