Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and...

"This book provides organizational and managerial directions to support the greater use and management of electronic or digital government technologies in organizations, while epitomizing the current e-government research available"--Provided by publisher.

1. E-government as collaborative governance / Barbara Allen ... [et al.] -- 2. Performance measurement and evaluation of e-government and e-governance programmes and initiatives / Tony Bovaird -- 3. E-government and e-governance / Tony Bovaird -- 4. Confidence in e-government / Georges Chatillon...