Practicing e-government : a global perspective

1. E-government as collaborative governance / Barbara Allen ... [et al.] -- 2. Performance measurement and evaluation of e-government and e-governance programmes and initiatives / Tony Bovaird -- 3. E-government and e-governance / Tony Bovaird -- 4. Confidence in e-government / Georges Chatillon -- 5. E-government and organizational change / Stuart Culbertson -- 6. Transformed government / Stuart Culbertson -- 7. Measuring e-government in Italy / Marcella Corsi -- 8. The e-mancipation of the citizen and the future of e-government / Valerie Frissen -- 9. Measuring and evaluating e-government / Christiaan Holland ... [et al.] -- 10. Drop the "e" / Douglas Holmes -- 11. E-government / Alison Hopkins -- 12. Realigning governance / Donald Lenihan -- 13. Paradigm and practice / Valentina Mele -- 14. Skills for electronic service delivery in public agencies / Salvador Parrado -- 15. Identifying effective funding models for e-government / Franklin Reeder, Susan Pandy -- 16. E-government and private-public partnerships / Barbara Allen ... [et al.] -- 17. What skills are needed in an e-world / Alexander Settles -- 18. Citizen participation in public administration / Hein van Duivenbode