Africa's urban population will triple by 2050. People in these rapidly growing cities need safe, convenient, and reliable water supplies. However, the proportion of Africa's urban population with improved water supply has barely grown since 1990. Research shows that water piped to the premises...

Preface -- Groundwork : understanding and diagnosing change -- Managing change : stories and paradoxes -- Images of change management -- Why change? : contemporary drivers and pressures -- What to change? : a diagnostic approach -- Implementation : the substance and process of change -- What...