Shareef, Mahmud Akhter; Dwivedi, Yogesh K.; Archer, Norm; … - In: Benchmarking: An International Journal 26 (2018) 1, pp. 19-47
Purpose: Stakeholders affiliated with healthcare services should understand patient attitudes and criteria that are involved in selecting a personal physician. The purpose of this paper is to identify the factors that are significant to patients in selecting or deselecting physicians as...