An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Year of publication: |
2015
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Authors: | Shareel, Mahumd Akhter ; Archer, Norman P. ; Dwivedi, Yogesh Kumar |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 339-354
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Subject: | electronic government | service quality | public administration | citizens | survey | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Öffentliche Verwaltung | Public administration | E-Government | E-government | Stakeholder |
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