Davies, Philip; Parry, Glenn; Phillips, Laura Anne; Ng, … - In: International Journal of Operations & Production Management 41 (2021) 5, pp. 574-597
Purpose: The purpose of this paper is to explore the interplay between firm boundary decisions and the management of both efficiency and flexibility and the implications this has for modular design in the provision of advanced services. Design/methodology/approach: A single case study in the...