This paper examines the effect of a new technology on a labour-intensive service. Comparing primal and dual TFP-growth with final-year social savings, we find that, between 1900 and 1938, motion pictures increased entertainment output (measured in spectator-hours) by at least nine percent...

Census data show that since 1980 low-skill workers in the United States have beenincreasingly employed in the provision of non-tradeable time-intensive services - such asfood preparation and cleaning - that can be broadly thought as substitutes of homeproduction activities. Meanwhile the wage...

Der voliegende WerkstattBericht basiert auf den Ergebnissen des Projekts„Benchmarking Sustainable Services for the Housing Sector in the City of Tomorrow“1,das sich mit dem Konzept nachhaltiger wohnbegleitender Dienstleistungen in Europaauseinandersetzte. Dienstleistungen „rund um das...

Commentators suggest that to survive in developed economies manufacturing firms have to move up the value chain, innovating and creating ever more sophisticated products and services, so they do not have to compete on the basis of cost. While this strategy is proving increasingly popular with...

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the customer when interacting with theorganisation, rather than just the functional benefits following from the productsand services delivered. The report is based on a continuing...

This document offers an introduction to work that the AIM Fellows have recently undertaken on management topics relatedto one or more of five priority issues. The priority issues, selected for their potential to help public sector policy-makers andpractitioners in their efforts to achieve...