Electronic Commerce and Enterprises -- Planning for Electronic Commerce -- Strategic Planning in General -- Evaluation of the Reference Model -- Putting the Reference Model to Work -- Some Ideas for a Supply Chain Enterprise -- An Internet Banking Plan for an Asian Bank -- Customer Service for...

Virtual corporations, enterprise re‐engineering, and adaptive/agile manufacturing are all new concepts based on the accomplishments of integrated manufacturing of the past decade. The new manufacturing enterprises are characterized by an ability to effect flexible reconfiguration of resources,...

This paper examines the sources of competitive advantage from a cross‐functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance.We argue that superior performance results from the development of a complex,...