A major US bank has determined that none of its customers should have to wait more than three minutes for service. Presents a procedure that helps management allocate tellers to prevent any customer waiting time from exceeding the three‐minute limit. Uses X¯ and s charts to monitor the...

The drum‐buffer‐rope/buffer management approach radically changes the content of production management practice, research and pedagogy. Documents the major impacts that drum‐buffer‐rope has on production management study and practice. In summary it provides a framework which distils the...

Direct product profitability (DPP) is a performance measure that was designed to show each SKU′s contribution to profit. Used by food retailers to assist with shelf‐space allocation and pricing decisions, DPP has been adopted only very slowly since it was first implemented in 1979. Operators...