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Analysis of the moderating role of the gender variable in service recovery processes

Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418

Persistent link: https://www.econbiz.de/10009755354

Company image and corporate social responsibility : reflecting with SMEs' managers

Fraj-Andrés, Elena; López-Pérez, M. Eugenia; … - In: Marketing intelligence & planning 30 (2012) 2, pp. 266-280

Persistent link: https://www.econbiz.de/10009570952

Customer engagement : innovation in non-technical marketing processes

Cambra-Fierro, Jesús J.; Melero-Polo, Iguacel; … - In: Innovation: organization & management : IOM 15 (2013) 3, pp. 326-336

Persistent link: https://www.econbiz.de/10010226652

"How does customer perception of salespeople influence the relationship? A study in an emerging economy"

Arditto, Luis; Cambra-Fierro, Jesús J.; … - In: Journal of retailing and consumer services 54 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012238384

Relationship quality as an antecedent of customer relationship proneness : a cross-cultural study between Spain and Mexico

Olavarría-Jaraba, Ana; Cambra-Fierro, Jesús J.; … - In: Journal of retailing and consumer services 42 (2018), pp. 78-87

Persistent link: https://www.econbiz.de/10011826044

Investigating the role of customers’ perceptions of employee effort and justice in service recovery

Yani-de-Soriano, Mirella; Hanel, Paul H.P.; … - In: European Journal of Marketing 53 (2019) 4, pp. 708-732

Purpose The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and loyalty in the context of service recovery and, second, to determine...

Persistent link: https://www.econbiz.de/10012067903

Environmental respect : ethics or simply business? : a study in the small and medium enterprise (SME) context

Cambra-Fierro, Jesús; Hart, Susan; Polo-Redondo, Yolanda - In: Journal of business ethics : JOBE 82 (2008) 3, pp. 645-656

Persistent link: https://www.econbiz.de/10003779715

A relational approach of the supply function : extension to the new ventures phenomenon in the small and medium enterprise (SME) context

Cambra-Fierro, Jesús; Polo-Redondo, Yolanda - In: Journal of strategic marketing 17 (2009) 5, pp. 411-431

Persistent link: https://www.econbiz.de/10003916866

Notions for the successful management of the supply chain : learning with carrefour in Spain and carrefour in China

Cambra-Fierro, Jesús; Ruiz-Benítez, Rocío - In: Supply chain management : an international journal 16 (2011) 2, pp. 148-154

Persistent link: https://www.econbiz.de/10009010828

Inter-firm market orientation as antecedent of knowledge transfer, innovation and value creation in networks

Cambra-Fierro, Jesús; Florin, Juan M.; Perez, Lourdes; … - In: Management decision : MD 49 (2011) 3, pp. 444-467

Persistent link: https://www.econbiz.de/10009155509