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Customer satisfaction
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Van Vaerenbergh, Yves
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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Other ZBW resources
17
RePEc
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1
The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves
;
Varga, Dorottya
;
De Keyser, Arne
; …
- In:
Journal of service research
22
(
2019
)
2
,
pp. 103-119
Persistent link: https://www.econbiz.de/10012005787
Saved in:
2
Beyond the snafu : research directions in customer experience-led business transformation
De Keyser, Arne
;
Van Vaerenbergh, Yves
- In:
AMS review : official publication of the Academy of …
14
(
2024
)
1/2
,
pp. 144-157
Persistent link: https://www.econbiz.de/10014584115
Saved in:
3
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
4
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
5
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
6
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
7
Consumer reactions to paid versus unpaid brand name placement in song lyrics
Van Vaerenbergh, Yves
- In:
The journal of product & brand management
26
(
2017
)
2
,
pp. 151-158
Persistent link: https://www.econbiz.de/10011700742
Saved in:
8
The impact of brand name placement in song lyrics on brand attitudes : does the attitude toward the artist matter?
Van Vaerenbergh, Yves
;
Sompel, Dieneke Van de
;
Loock, …
- In:
Breaking new ground in theory and practice
,
(pp. 21-33)
.
2011
Persistent link: https://www.econbiz.de/10009380037
Saved in:
9
Perceived importance of native language use in service encounters
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1659-1671
Persistent link: https://www.econbiz.de/10010229400
Saved in:
10
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
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