Introduction -- Information: how to get your message across and gain credibility -- Communication: establish the dialogue -- Enabling: how to increase your own and your employees performance by learning and teaching to learn -- Empowerment: deploy the energy of the stakeholders -- The listening...

Acknowledgements -- Introduction -- The need for innovation -- Characteristics of the lateral leader -- The innovation test -- Laying the foundations for change -- Making the vision real -- Challenge your assumptions -- Ask searching questions -- Take a different view -- Combine the unusual --...