This paper examines the concept of service quality in private banking theoretically and empirically and identifies … factors which contribute to service quality. A multidimensional and hierarchical model is developed based on the work of Rust … and Oliver (in Service Quality, pp. 1–20, 1994) and Brady and Cronin (in J. Mark. 65(3):34–49, 2001). The model is then …

competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture …, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has … positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management …

Service is created when it's marketed, and this is why we try to measure “service quality” through “marketing mix …”. This paper analyzes the Egyptian banking performance, and measures the effect of the marketing mix on service quality and … the effect of service quality on performance indicators. Banking performance is measured, using Return On Assets (ROA) and …

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior … of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. A total … carried out to uncover the key dimensions of Indonesian Islamic banking service quality. Next, we use central tendency …

Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or … globalization and the development spheres of service, the bar in quality always rises and quality is a key factor in customers …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure … control, (3) quality consultancy, and (4) co-production control. However there are some difficulties and the hospitality …