The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

What are the implications of the rapid growth in offshored business services for transfer pricing, the pricing of products traded between affiliated firms? We explore these implications through a case study of transnational corporations in the teleservices industry. Teleservices TNCs own foreign...

The rise of knowledge-intensive business services (KIBS) may be considered as one of the decisive trends of economic evolution of industrialised countries in recent decades. This paper uses the concept of vertical integrated sectors and the subsystem approach to input-output matrix analysis to...

The paper aims at estimating the innovation impact of the vertical integration of knowledge intensive business services (KIBS) into manufacturing. Referring to the vertically integrated sectors of an economy allows innovative knowledge, which is transferred directly and indirectly from KIBS to...

The development of knowledge-intensive business services in recent decades can be interpreted as one of the indicators of a transformation from an industrial economy into a knowledge-based one. Not only do quantitative measures, whether in the form of sales or employment figures (e.g. Chadwick,...

What factors drive the scaling up of firms in entrepreneurial ecosystems? We address this question by investigating whether startup founders' within-ecosystem social ties explain firms' relative success. We develop a novel database of startup companies and their founders in two markets (fintech...

We develop a taxonomy – Oxford Venture Ecosystem Taxonomy (OVET) -- to classify technology startup ventures along six dimensions: 1) the area of work, 2) purpose of technology use, 3) types of clients, 4) value capture strategy, 5) founder and funder characteristics, and 6) geographical...

In what ways does knowledge similarity among co-founders contribute to venture scaleup? This paper addresses this question by taking account of knowledge domains among early employees and in founders’ social networks. We build a theoretical framework to predict which knowledge combinations are...

This dissertation consists of four essays in the economics of digital transformation and specifically considers the link between geography and digitalization in the know-ledge economy.