Ishijima, Hisahiro; Eliakimu, Eliudi; Mshana, Jonathan … - In: The TQM Journal 28 (2016) 4, pp. 664-680
Purpose – The purpose of this paper is to assess causal relations between the implementation of the 5S approach and the reduction of patients’ waiting time at out patient departments (OPDs) of hospitals in Tanzania. Design/methodology/approach – Patients’ waiting time was measured under...