Shi, Jing; Erdem, Ergin; Peng, Yidong; Woodbridge, Peter; … - In: International Journal of Operations & Production Management 35 (2015) 8, pp. 1098-1124
Purpose – Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a … event simulation is adopted to model the current system and the resource sharing schemes. Findings – The resource sharing … utilization of scarce resources on the hospital floor. The concept reflects localized centralization efforts in traditionally …