Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Mazen Arafeh, Mahmoud A. Barghash and Eman Sallam; Alaa AlSamhouri
| Year of publication: |
2014
|
|---|---|
| Authors: | Arafeh, Mazen ; Barghash, Mahmoud A. ; Sallam, Eman ; AlSamhouri, Alaa |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 2164922-4. - Vol. 8.2013/14, 2, p. 105-124
|
| Subject: | patient satisfaction | Six Sigma | healthcare | DES | discrete event simulation | design of experiment | sensitivity analysis | cancer treatment hospital | outpatient pharmacy | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Krebskrankheit | Cancer | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Simulation | Pharmahandel | Pharmaceutical distributors | Dienstleistungsqualität | Service quality | Arzneimittel | Pharmaceuticals | Prozessmanagement | Business process management | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010490561