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Market orientation in mid-range service, urban hotels : how to apply the MKTOR instrument
Campo, Sara; Díaz, Ana M.; Yagüe Guillén, María Jésus - In: International journal of hospitality management 43 (2014), pp. 76-86
Persistent link: https://www.econbiz.de/10010427931
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Customer orientation, learning orientation, and new service development : an empirical investigation of the Swiss hotel industry
Tajeddini, Kayhan - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10009385378
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Market orientation, strategy and revenue growth in the Turkish hotel industry
Köseoglu, Mehmet Ali; Parnell, John A.; Doyle, James D. - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1099-1116
Persistent link: https://www.econbiz.de/10011409878
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Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique
Kala, Devkant; Bagri, S. C. - In: International journal of business excellence 10 (2016) 2, pp. 240-263
Persistent link: https://www.econbiz.de/10011666280
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Performance and efficiency evaluations of international hotels in Taipei
Lu, Lung-tan - In: International journal of economics and finance 7 (2015) 7, pp. 64-73
Persistent link: https://www.econbiz.de/10011333437
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The mediating role of competitive and collaborative orientations in boosting entrepreneurial orientation’s impact on firm performance
Kusa, Rafał - In: Entrepreneurial business and economics review : EBER 11 (2023) 4, pp. 25-42
Objective: This study aims to assess the role of the relationships between organizations in shaping entrepreneurial performance. In particular, I tested the mediating role of inter-organizational cooperation and competition in the relationship between entrepreneurial orientation and firm...
Persistent link: https://www.econbiz.de/10014490262
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The choice of industrial diversification strategy for public listed firms in the hotel industry
Chai Aun Ooi; Hooy, Chee Wooi; Ahmad Puad Mat Som - In: Advances in Pacific Basin business, economics, and finance 6 (2018), pp. 105-123
Persistent link: https://www.econbiz.de/10012582194
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Intellectual capital efficiency and financial performance in the hotel sector
Vale, José António Fernandes Lopes Oliveira; Vale, … - In: International journal of learning and intellectual capital 19 (2022) 1, pp. 53-71
Persistent link: https://www.econbiz.de/10012695997
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model
State, Olimpia; Istudor, Nicolae - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 419-428
to improve the quality of the tourist services, and what quality for the clients means, taking the example of a hotel in … researches have taken shape into "conceptual models of the quality of the services" (Dotchin and Oakland, 1994; Juwaheer and Ross … element which will help most countries to get out of the present crisis. The low quality of the services provided in the …
Persistent link: https://www.econbiz.de/10004994254