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An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM

Ranjan, Priyadarshi; Acharyulu, G. V. R. K. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 490-512

Persistent link: https://www.econbiz.de/10014309992

Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective

Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849

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Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites

Jung, Na Young; Seock, Yoo-Kyoung - In: Journal of retailing and consumer services 37 (2017), pp. 23-30

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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

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Antecedents and consequences of online customer satisfaction : a holistic process perspective

Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342

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Impact of website interface on customer experience and engagement intention in online hotel booking

Le, Tran-Thien-Y.; Chen, Ja-Shen - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

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An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam

Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020

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E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out

Camilleri, Mark Anthony - In: Journal of strategy and management 15 (2022) 3, pp. 377-396

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Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth

Hanaysha, Jalal Rajeh; Gulseven, Osman - In: Pakistan journal of commerce and social sciences 18 (2024) 1, pp. 157-180

The main aim of this paper focuses on examining the effect of website quality, product assortment, customer reviews … website quality, customer reviews and perceived service quality have positive effects on customer happiness and word of mouth …

Persistent link: https://www.econbiz.de/10014525066

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