Li, Loic Pengtao; Fehrer, Julia A.; Brodie, Roderick J.; … - In: Journal of Service Management 32 (2021) 5, pp. 645-672
Purpose: The purpose of this study is to diagnose the trajectory of influential conceptual articles in developing a research stream. The authors uncover the knowledge diffusion through influential conceptual articles and identify characteristics that make conceptual articles influential in...