//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Can customer sentiment impact...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
20,064
Relationship marketing
20,059
Social Web
18,241
Social web
18,217
Konsumentenverhalten
12,080
Consumer behaviour
12,071
Scientific method
7,864
Wissenschaftliche Methode
7,864
Online-Marketing
6,038
Internet marketing
6,005
Theorie
5,493
Theory
5,474
Data Mining
5,376
Kundenzufriedenheit
5,255
Customer satisfaction
5,253
Data mining
5,224
Firm value
4,614
Unternehmenswert
4,589
Dienstleistungsqualität
3,821
Service quality
3,815
Markenführung
3,470
Brand management
3,469
Unternehmensbewertung
3,409
Firm valuation
3,187
Electronic Commerce
3,059
USA
3,036
E-commerce
3,003
United States
2,990
Viral marketing
2,662
Virales Marketing
2,662
Online-Handel
2,506
Online retailing
2,502
Soziales Netzwerk
2,451
Markenimage
2,450
Brand image
2,445
Social network
2,386
Big data
2,020
Big Data
2,015
Marketingmanagement
1,994
Marketing management
1,984
more ...
less ...
Online availability
All
Undetermined
21,399
Free
13,200
Type of publication
All
Article
41,091
Book / Working Paper
18,325
Journal
43
Other
10
Type of publication (narrower categories)
All
Article in journal
34,769
Aufsatz in Zeitschrift
34,769
Aufsatz im Buch
5,445
Book section
5,445
Graue Literatur
3,688
Non-commercial literature
3,688
Working Paper
3,329
Arbeitspapier
3,077
Collection of articles of several authors
1,139
Sammelwerk
1,139
Hochschulschrift
907
Aufsatzsammlung
771
Thesis
611
Case study
594
Fallstudie
594
Conference paper
409
Konferenzbeitrag
409
Lehrbuch
300
Article
287
Konferenzschrift
282
Textbook
260
Collection of articles written by one author
231
Sammlung
231
Ratgeber
220
Guidebook
208
Conference proceedings
150
Reprint
130
Bibliografie enthalten
119
Bibliography included
119
Handbook
117
Handbuch
117
Systematic review
100
Übersichtsarbeit
100
Rezension
69
Bibliografie
68
Glossar enthalten
59
Glossary included
59
Festschrift
48
Amtsdruckschrift
47
Government document
47
more ...
less ...
Language
All
English
German
12,678
Undetermined
1,548
French
271
Italian
93
Spanish
89
Polish
79
Russian
77
Portuguese
29
Swedish
18
Czech
17
Romanian
17
Dutch
16
Lithuanian
12
Hungarian
10
Danish
6
Croatian
4
Indonesian
4
Slovak
3
Ukrainian
3
Chinese
3
Bulgarian
2
Finnish
2
Afrikaans
1
Bosnian
1
Hausa
1
Hebrew
1
Malay (macrolanguage)
1
Multiple languages
1
Norwegian
1
Slovenian
1
Serbian
1
Swahili (macrolanguage)
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Kumar, V.
85
Stulz, René M.
65
Verhoef, Peter C.
61
Hollebeek, Linda D.
55
Han, Heesup
54
Palmatier, Robert W.
48
Loureiro, Sandra Maria Correia
45
Dwivedi, Yogesh Kumar
44
Homburg, Christian
43
Law, Chun Hung Roberts
43
Thaichon, Park
43
Van den Poel, Dirk
42
Mattila, Anna S.
41
Ruyter, Ko de
41
Gil Saura, Irene
39
Sheth, Jagdish N.
38
Smith, Alan D.
38
Vrontis, Demetris
38
List, John A.
36
Grewal, Dhruv
35
Kuchler, Theresa
35
Mäki, Uskali
35
Rita, Paulo
35
Stroebel, Johannes
35
Pitt, Leyland F.
33
Quach, Sara
33
Agnihotri, Raj
32
Prentice, Catherine
32
Qiu, Liangfei
32
Whinston, Andrew B.
32
Colander, David C.
31
Dow, Sheila C.
31
Füller, Johann
31
Karjaluoto, Heikki
31
Mittal, Vikas
31
Svensson, Göran
31
Wong, IpKin Anthony
31
Bang, Nguyen
30
Hajli, Nick
30
Ozuem, Wilson
30
more ...
less ...
Institution
All
National Bureau of Economic Research
267
IGI Global
213
Bangladesch / Parisaṅkhyāna Byuro
112
Philippinen / National Census and Statistics Office
70
Edward Elgar Publishing
55
Indien / Registrar General
31
Information Resources Management Association
28
Devlet İstatistik Enstitüsü
27
Springer Fachmedien Wiesbaden
24
Philippinen / Bureau of the Census and Statistics
18
American Marketing Association
17
Springer International Publishing
16
OECD
14
Renaissance Securities (Cyprus) Limited <Nikosia>
13
World Bank
12
Faculteit Economie en Bedrijfskunde, Universiteit Gent
11
World Bank Group
10
Charles A. Dice Center for Research in Financial Economics <Columbus, Ohio>
9
Universität Mannheim
9
Großbritannien / Government / Statistical Service
8
Großbritannien / Office of Population Censuses and Surveys
8
Organisation for Economic Co-operation and Development
8
Friedrich-Schiller-Universität Jena
7
McKinsey & Company <New York, NY>
7
AMACOM
6
Australien / Bureau of Mineral Resources, Geology and Geophysics
6
CFA Institute <Charlottesville, Va.>
6
Erasmus Research Institute of Management
6
Harvard Graduate School of Business Administration
6
Norwegen / Statistisk sentralbyrå
6
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
6
Technische Universität Dresden
6
The Wharton Financial Institutions Center
6
Verlag Dr. Kovač
6
World Trade Organization
6
Books on Demand GmbH <Norderstedt>
5
Facultatea de Cibernetica, Statistica şi Informatica Economica, Academia de Studii Economice din Bucureşti
5
History of Economics Society
5
International Telecommunications Society
5
NetLibrary, Inc
5
more ...
less ...
Published in...
All
Journal of business research : JBR
1,162
Journal of retailing and consumer services
773
Industrial marketing management : the international journal for industrial and high-tech firms
490
Technological forecasting & social change : an international journal
430
International journal of hospitality management
395
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
298
Tourism management : research, policies, practice
262
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
255
The journal of services marketing
247
SpringerLink / Bücher
242
The journal of business & industrial marketing
221
Journal of the Academy of Marketing Science
220
Journal of strategic marketing
209
The service industries journal
207
Journal of travel and tourism marketing
197
Cogent business & management
196
NBER Working Paper
195
International journal of business information systems : IJBIS
191
Journal of marketing
190
Psychology & marketing
187
Information systems research : ISR
186
International journal of contemporary hospitality management
179
International journal of internet marketing and advertising : IJIMA
179
Management science : journal of the Institute for Operations Research and the Management Sciences
176
The journal of economic methodology
173
Journal of management information systems : JMIS
166
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
165
Journal of hospitality marketing & management
162
Business horizons
161
International journal of electronic customer relationship management : IJECRM
160
The journal of brand management : an international journal
155
European journal of operational research : EJOR
154
Journal of marketing management : MM
151
Journal of information & knowledge management : JIKM
148
The journal of product & brand management
148
Asia Pacific journal of marketing and logistics
145
International journal of production research
142
Springer eBook Collection
135
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
131
more ...
less ...
Source
All
ECONIS (ZBW)
57,955
EconStor
600
USB Cologne (EcoSocSci)
364
Other ZBW resources
310
RePEc
129
BASE
75
OLC EcoSci
30
USB Cologne (business full texts)
5
ArchiDok
1
more ...
less ...
Showing
1
-
10
of
59,469
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer sentiment towards freebies in telecom sector : a social media mining approach
Ahmad, Suhel
;
Srivastava, Alpana
;
Sharma, Seema
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 240-253
Persistent link: https://www.econbiz.de/10012695202
Saved in:
2
Social media sentimental analysis in exhibition's visitor engagement perdition
Lee, Tian-Shyug
;
Shia, Ben-Chang
;
Huh, Chung-Ling
- In:
Inventi impact: service sector
(
2016
)
3
,
pp. 156-164
Persistent link: https://www.econbiz.de/10011625670
Saved in:
3
Identifying customer needs from user-generated content
Timoshenko, Artem
;
Hauser, John R.
- In:
Marketing science : the marketing journal of the …
38
(
2019
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011999542
Saved in:
4
Leveraging philanthropic behavior for customer support : the case of user support forums
Jabr, Wael
;
Mookerjee, Radna
;
Tan, Yong
;
Mookerjee, Vijay S.
- In:
Management information systems : mis quarterly
38
(
2014
)
1
,
pp. 187-208
Persistent link: https://www.econbiz.de/10010258245
Saved in:
5
Listen to your customers : insights into brand image using online consumer-generated product reviews
Gensler, Sonja
;
Völckner, Franziska
;
Egger, Marc
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
1
,
pp. 112-141
Persistent link: https://www.econbiz.de/10011413587
Saved in:
6
Contextualization of opinion mining as a consumer-oriented brand reputation management tool for the banking industry
Tuna, Murat Fatih
- In:
Digital transformation and new approaches in trade, …
,
(pp. 241-253)
.
2022
Persistent link: https://www.econbiz.de/10013448697
Saved in:
7
Online complaint handling : a
text
analytics-based classification framework
Yelkenci, Birce Dobrucalı
;
Özdağoğlu, Güzin
; …
- In:
Marketing intelligence & planning
41
(
2023
)
5
,
pp. 557-573
Persistent link: https://www.econbiz.de/10014313058
Saved in:
8
Sentiment recognition in customer reviews using deep learning
Jain, Vinay Kumar
;
Kumar, Shishir
;
Mahanti, Prabhat
- In:
International journal of enterprise information systems …
14
(
2018
)
2
,
pp. 77-86
Persistent link: https://www.econbiz.de/10011863617
Saved in:
9
Competitive analysis of social media data in the banking industry
Afolabi, Ibukun Tolulope
;
Ezenwoke, Azubuike Ansalem
; …
- In:
International journal of internet marketing and …
11
(
2017
)
3
,
pp. 183-201
Persistent link: https://www.econbiz.de/10011844660
Saved in:
10
Comparing consumer-produced product reviews across multiple websites with sentiment classification
He, Wu
;
Zhang, Zuopeng
;
Akula, Vasudeva
- In:
Journal of organizational computing and electronic commerce
28
(
2018
)
2
,
pp. 142-156
Persistent link: https://www.econbiz.de/10011900112
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->