Every organization is confronted by employee errors. Situational learning orientation may mitigate an employee's tendency to err. A situational learning orientation refers to the extent to which employees share the perception that there is an emphasis on improvement and on actively searching for...

Treatment errors are a major problem in the healthcare industry. This study explored four dimensions of safety climate and the interactions among them as predictors of treatment errors. A total of 632 participants in 46 hospital units assessed their units' safety climate. Results demonstrated a...

Purpose: The existing research on service climate emphasizes its benefits for customers, employees and organizational outcomes. Service climate translates into organizational expectations from service employees to continuously show appropriate emotions when engaging with clients. However, these...

This study presents and tests an intervention to enhance organizational climate and expands existing conceptualization of organizational climate to include its influence on employee behaviors outside the organization's physical boundaries. In addition, by integrating the literatures of climate...

The objective of this study was to consider how to develop a quality system in a hospital. This is made by answering the questions: what are the situational factors that should be taken into consideration while establishing a quality system and what should be taken care of during the developing...