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La qualité de service
Hermel, Laurent; Louyat, Gérard - 2005
Persistent link: https://www.econbiz.de/10004862962
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Stratégie de gestion des réclamations clients
Hermel, Laurent - 2006 - 2. éd.
Persistent link: https://www.econbiz.de/10004870477
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Le marketing
Hermel, Laurent; Hermel, Pascale - 2007
Persistent link: https://www.econbiz.de/10004885840
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Innovation dans les services
Hermel, Laurent; Louyat, Gérard - 2008
Persistent link: https://www.econbiz.de/10004930004