expectations and perceptions of corporate management, the gap between the perception the company's management with service quality … expectations and loyalty, having to collaborate with the attributes of Toyota's Service Model, which refers to the TSM Kodowari … consistency and customer loyalty is influenced by the quality of service. …

the relationships between customer loyalty towards customer satisfaction?This research uses marketing management theory … related to Retailer, Service, Customer Satisfaction and Customer Loyalty. This research uses survey approach. The type of this … is accepted. It means that customer satisfaction and customer loyalty have significant relationships at Kasimura …

quality, and brand loyalty on the students’ satisfaction and how far the effects of satisfaction on their loyalty BlackBerry … satisfaction, and loyalty.The method used in this study is a survey approach, the type of research is quantitative descriptive, and …, brand association, brand perceived quality, and brand loyalty jointly and significantly affect on the students’ satisfaction …

loyalty. The aim of this research was to know and to analyze the influence of services, quality of products, and price on the … satisfaction and the influence of satisfaction on loyalty. The research was descriptive quantitative; the method of the research … order to know the influence of satisfaction on loyalty. The data were collected by doing interviews and questionnaires. The …

barriers, customer characteristics, market environment, and consumer satisfaction on consumer loyalty to buy Procal Gold milk … or Promise Gold milk. Theories were implemented in this research included Consumer Behavior Theory and Loyalty Consumer … using to determine the factors that influence customer loyalty to buy Procal Gold milk or Promise Gold milk.The results show …

the island of Nias, and to know the effect of satisfaction on customer loyalty Taplus at. Bank Negara Indonesia (Persero …, relating to Relational Marketing, Customer Satisfaction and Customer Loyalty. This type of research is quantitative descriptive … customer satisfaction has positive and significant impact on increasing customer loyalty at BNI Branch Gunungsitoli. …

Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT … the loyalty of the customers of PT. Sriwijaya Air District Medan. This study employed the marketing management theory … customers was emphaty. The variable of statisfaction had significant influence on the loyalty of the customers of PT. Sriwijaya …