definition and presents the complex nature of the brand. The importance of emotions is explored and their impact on creating …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

and quality criteria and demographic factors. The framed research hypothesis, made by the author, is confirmed that the … main indicators, which determine the decision of a consumer to purchase woman’s jackets, is product’s quality. The received …

theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment …

out how the company manages quality of services. Opinion on the quality of service management has been investigated in a … services, to define service quality and management aspects, to analyze the concept and characteristics of insurance services …, based on the employee's view to identify and evaluate „Lietuvos draudimas“ quality of service management means, based on …

in the context of the evolution of the Total Quality management. In the second chapter - situation analysis – Six Sigma …

the company „Sileka“ customers expectations while choosing service company and their opinions about the quality of … that service quality doesn‘t meet expectations in many aspects, but is valued sufficiently high. Conclusions and … scientific literature, which analyses service quality is presented and the organization‘s opportunities to gain competetive …