The quality of provided services of company „Masters team“ are examined in Bachelor‘s final work. The work consists of … analyses service quality is presented and the organization‘s opportunities to gain competetive advantages improving the quality … service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is selected as a basis to …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service … techniques and tools, performance criteria, service providing features. The research was based on customer’s questionnaire data …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

and quality criteria and demographic factors. The framed research hypothesis, made by the author, is confirmed that the … main indicators, which determine the decision of a consumer to purchase woman’s jackets, is product’s quality. The received …

theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment …

research results to make a suggestions to improve the quality of service management processes of „Lietuvos draudimas“. The … presents the research organization – „Lietuvos draudimas“, the research instrument is based and performed the quality of …In this final paper of bachelor the aim of research is to analyze AB „Lietuvos draudimas“ employees opinion, to find …

in the context of the evolution of the Total Quality management. In the second chapter - situation analysis – Six Sigma … model implementation in industry companies and ABB group companies internal environment research is made. In the third …

scientific literature, which analyses service quality is presented and the organization‘s opportunities to gain competetive … advantages improving the quality are analysed in the theorical part. A scientific approach to services, their nature and … characteristics, the essence of service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is …