, commitment, as well as job satisfaction, since it is widely acknowledged that enthusiastic and dedicated employees contribute not … only to the increase of organization productivity, but also to customer satisfaction, profitability and long-term value … job satisfaction. Thus, by making an impact on these factors, tourism business opportunities for the improvement of human …

company’s successful performance, whereas job satisfaction is associated with customer loyalty, employee productivity …, absenteeism, staff turnover, customer service, commitment to the organization and all this has a direct impact on the company …'s financial results (Schneider 1980, Hesket 1997). Increase in job satisfaction in "ZARA" stores could be achieved by exploring …

, solvency, profitability, turnover and other relative indices are used. Basing upon the research, opportunities to increase JSC …

notoriety of CENTO supermarket. It will allow generating the fast growing of turnover and give long-term benefit.The main goal … of the thesis is to submit measures of customer satisfaction and loyalty increase of UAB „Palink“ CENTO supermarket … order to improve customer satisfaction.UAB „Palink“ CENTO supermarket should offer wider and better quality product …