In an attempt to stay on the market in a more and more competitive environment, banks turn to classifying clients in behavioral types and consequently adapt their offer, their dialogue and negotiation techniques and also their selling tactics. The final goal is to maintain and attract a market...

The survival and the development of the company in the market economy depends, in a significant way, both on the capacity of reaction to the change and on the nature of the relations with the environment, in general, and with the competitors, in particular. One instrument to deepen the analysis...

Această lucrare scoate în evidenţă importanţa implicării personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. Fără implicarea angajaţilor în demersul calităţii, nici o teorie sau idee formulată şi susţinută de conducerea de vârf...

The term "electronic banking" or "ebanking" covers both computer and telephone banking. Using computer banking, a charity’s computer either dials directly into its bank's computer or gains access to the bank’s computer over the internet. Using telephone banking, the charity controls its bank...

The IT revolutions change the economic behaviour until the microeconomic level.

The main objective of the present approach is, first of all, to analyse the "transaction costs" concept and then to prove scientifically the relation transaction costs – institutions.

This article explores the development of the Romanian retail market, the recent evolutions on this market and the impact of the recent conflict between the retailers and the Romanian producers, starting from current questions not only in Romania but also at European level. The beginning of this...

Această lucrare scoate în evidenţă importanţa procesului de analiză şi soluţionare corespunzătoare a reclamaţiilor primite de către băncile comerciale de la clienţi. Reclamaţiile clienţilor trebuie privite pozitiv. Ele reprezintă vocea clientului, transmiţând un mesaj cu...

Organizational group can be defined as some persons between who exist interactive connections (functional, communication, affective, normative type). Classification of these groups can reflect the dimension, type of relationship or type of rules included. Organizational groups and their...

Organizatiile parcurg de-a lungul vietii lor diferite etape ce prezinta anumite caracteristici si care influenteaza si sunt influentate de cultura organizationala. Edgar Schein a conceput un model care sa reflecte modalitatile specifice de schimbare in functie de etapa ciclului de viata a...