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Starting with the XIX century, we assist at one growth of information importance as following of development of government forms more complexes, of concurrence intensification and of development of communications systems. This process has been increased in the lasts years by the development of...
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paper attempts to provide to those who are interested, a study upon the bound that exists between the customer …’s satisfaction, and the satisfaction of the employees which are part of an identical structural organization (in our case three star … the modality through which these influences the attitude and the clients¢ degree of satisfaction. …
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