Cunoasterea cerintelor si asteptarilor consumatorilor, precum si a perceptiilor legate de serviciul furnizat sunt conditii de baza pentru prestarea unor servicii performante si de calitate. In lucrare se prezinta unele metode de cercetare a comportamentului beneficiarilor de servicii utilizate...

­The literature devoted to economic development concerns itself in a growing de­gree with the role and importance of institutions­­­

The process of the European integration and the developing of the internal market have led to the necessity of introducing a common policy for the consumers’ protection. As the policy for the consumers’ protection has been established as a well-structured policy at the levelof the European...

E-commerce highlights the vast area of electronic interchange connected to the commercial activities that involve both the relations between enterprises as well as the relations between enterprises and consumers, referring especially to information interchange, product transactions, equipments,...

Consumer protection is an activity rather new in Romania where from political reasons there were no preoccupations in this area before 1990. After the transition at the market economy it was very clear that Romania needed to create a law system for the protection of the consumers, coherent,...

According to the agricultural patterns existing in the EU, the objectives of the Romanian baking industry should ensure the alimentary safety, introduce the European competitive technologies and manufacturing process, harmonize the Romanian law with the communitary acquis and implement it, match...