Correia Loureiro, S. M.; Miranda González, F. J. - In: Investigaciones Europeas de Dirección y Economía de … 16 (2010) 2, pp. 27-41
among the variables quality, satisfaction, image, trust and loyalty (in the perspective of the recommendation and return) in … a structural model. The results show that the image or reputation of the service of urgencies doesn't contribute in a …