quality of business management. The research was based on a survey carried out over the Internet and was used to create a …

The substantial changes in the business environment are causing the idea of quality to emerge as one of the most …-operatives, have not yet discovered quality as a prime competitive tool. In this paper we see how trading companies and worker co …-operatives show differences as regards how they conceive quality, and the types of benefits and inconveniences that can be obtained …

quality in the service provided by residences. Results show a lack of positive correlation among these two variables. The aim …

quality in the service provided by residences. Results show a lack of positive correlation among these two variables. The aim …

proposed by the International Organization for Standardization ISO. The goal is to meet the requirements on quality management … contrasted with Annex SL directives of ISO / IEC. We concluded that high-level structure facilitates the integrated quality …

its employees. They are aware of how important for management is to improve the quality of their products and services … lot of money and consequently a great part of its potential competitiveness, due to the high total quality costs they … so on), that are fully aware of the great importance of having an adequate quality cost management system to reduce costs …