Marín Vinuesa, L. M.; Ruiz-Olalla Corcuera, M. C. - In: Investigaciones Europeas de Dirección y Economía de … 14 (2008) 3, pp. 107-126
The implementation and certification of QA systems has become a widespread practice in the business world. Measurement and control systems adopted by businesses should reflect their level of commitment to quality management. Generally speaking, the need to develop non-financial indicators...