The aim of the paper is to analize the EFQM model self-assessment process in an small and medium sized enterprise (SME). This paper shows how a self-assessment process is developed and why it may succeed, indicating its advantages, difficulties, and success factors. A case study is used,...

The CFCA (French Confederation of Farming Co-operatives) has developed since 1998 a number of works on co-operative social balance adapted to farming co-operative companies, following the reflection initiated by the CJDES. The co-operative social balance, an innovative self-assessment procedure...