The Public Management Occasional Papers are specialised reports prepared for the work of the OECD's Public Management Committee. Member countries are increasingly financing government services through user charging. The objective of user charging is not only to achieve cost recovery from users,...

OECD governments are in search of results. Improved performance of the public sector is a central factor in maintaining welfare of individuals and the competitiveness of the economy. A results focus promotes accountability and is a key element in creating and maintaining confidence in...

The Guidelines for Consumer Protection in the Context of Electronic Commerce are designed to help ensure that consumers are no less protected when shopping on line than they are when they buy from their local store or order from a catalogue. By setting out the core characteristics of effective...