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Servicemötets kommunikation : en videobaserad analys av bemötande med tonvikt på ickeverbal kommunikation
Echeverri, Per
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1999
Persistent link: https://www.econbiz.de/10004551509
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Organisering av tjänster : från den symmetriska interaktionen till införandet av standarder?
Gustavsson, Eva
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2000
Persistent link: https://www.econbiz.de/10004606896
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