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Involvement, satisfaction, and brand loyalty in a small business services setting

Russell-Bennett, Rebekah; McColl-Kennedy, Janet R.; … - 2007

Considerable resources are expended annually on building business brands, yet the literature is virtually silent on … brand loyalty in a business setting. This study examines the relationship between attitudinal loyalty and behavioural … loyalty in a business services context, and attempts to identify two key antecedents of loyalty in this context. In particular …

Persistent link: https://www.econbiz.de/10009483324

Measuring attitudinal commitment in business-to-business channels

Kelly, Stephen J - 2004

- and three-component models of commitment are examined within a business-to-business context. The results indicate that the …

Persistent link: https://www.econbiz.de/10009475212

Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer?

Cairncross, Grant; Kelly, Stephen J - 2008

This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies,...

Persistent link: https://www.econbiz.de/10009475213

Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment

McColl-Kennedy, Janet R.; Anderson, Ronald D. - 2005

A theoretical model was developed to investigate the relationships among subordinate-manager gender combinations, perceived leadership style, experienced frustration and optimism, organization-based self-esteem and organizational commitment. The model was tested within the context of a...

Persistent link: https://www.econbiz.de/10009448658