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Investigating Industry Context Effects in Consumer-Firm Relationships: Preliminary Results From a Dispositional Approach

Nijssen, Edwin; Singh, Jagdip; Sirdeshmukh, Deepak; … - In: Journal of the Academy of Marketing Science 31 (2003) 1, pp. 46-60

Persistent link: https://www.econbiz.de/10006151306

SPECIAL ISSUE ON "SERVING CUSTOMERS AND CONSUMERS EFFECTIVELY IN THE TWENTY-FIRST CENTURY: EMERGING ISSUES AND SOLUTIONS" - Agency and Trust Mechanisms in Consumer Satisfaction and...

Singh, Jagdip; Sirdeshmukh, Deepak - In: Journal of the Academy of Marketing Science 28 (2000) 1, pp. 150-167

Persistent link: https://www.econbiz.de/10006152479

Consumer Trust, Value, and Loyalty in Relational Exchanges

Sirdeshmukh, Deepak; Singh, Jagdip; Sabol, Barry - In: Journal of marketing 66 (2002) 1, pp. 15-37

Persistent link: https://www.econbiz.de/10005945005

First- and second-order effects of consumers’ institutional logics on firm–consumer relationships: A cross-market comparative analysis

Singh, Jagdip; Lentz, Patrick; Nijssen, Edwin J - In: Journal of international business studies : JIBS ; a … 42 (2011) 2, pp. 307-334

Persistent link: https://www.econbiz.de/10008811514

First- and second-order effects of consumers’ institutional logics on firm–consumer relationships: A cross-market comparative analysis

Singh, Jagdip; Lentz, Patrick; Nijssen, Edwin J - In: Journal of International Business Studies 42 (2011) 2, pp. 307-333

Consumers’ conceptions of a market's institutional logic affect mechanisms of firm–consumer relationships, but are generally neglected in comparative studies of international marketing. This study bridges institutional and relationship marketing theories to examine two questions: do...

Persistent link: https://www.econbiz.de/10008799930