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Service Quality Evaluation at Events through Service Mapping
Getz, Donald; O'Neill, Martin; Carlsen, Jack - In: Journal of travel research : a quarterly publication of … 39 (2001) 4, pp. 380-390
Persistent link: https://www.econbiz.de/10006902254
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Characteristics and goals of family and owner-operated businesses in the rural tourism and hospitality sectors
Getz, Donald; Carlsen, Jack - In: Tourism management : research, policies, practice 21 (2000) 6, pp. 547-560
Persistent link: https://www.econbiz.de/10006838460
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Book review
Carlsen, Jack - In: Tourism management : research, policies, practice 28 (2007) 5, pp. 1378
Persistent link: https://www.econbiz.de/10007744896
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Evaluation of service quality at events: The 1998 Coca-Cola Masters surfing event at Margaret River, Western Australia
O'Neill, Martin; Getz, Donald; Carlsen, Jack - In: Managing service quality : MSQ ; an international journal 9 (1999) 3, pp. 158-166
Persistent link: https://www.econbiz.de/10007184336
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Assessing service quality at wineries and cellar doors through service mapping
Carlsen, Jack - In: International journal of wine business research : IJWBR 23 (2011) 3, pp. 271-291
Persistent link: https://www.econbiz.de/10009286526