This experimental study asks whether generosity decreases emotional distance, a question pertinent to human service quality. Highly vulnerable service recipients may not enforce quality standards. Quality can then be viewed as an act of generosity, a gift from the provider to the recipient. For...

Sub-standard quality is a recurrent problem within parts of the human services - in the care for frail elderly, mentally ill, the intellectually disabled, and children in need - and within law enforcement. Service quality is of great concern to the individual, and the larger society. If so...

This report summarizes the current knowledge base and identifies key areas for future research related to human services for lesbian, gay, bisexual, and transgender (LGBT) populations. It focuses on three types of services funded by the Administration for Children and Families in the U.S....

This brief summarizes the current knowledge base and identifies key areas for future research related to human services for lesbian, gay, bisexual, and transgender (LGBT) populations. It focuses on three types of services funded by the Administration for Children and Families in the U.S....

This brief presents recommendations created as part of the Research Development Project on the Human Service Needs of Lesbian, Gay, Bisexual, and Transgender (LGBT)Populations.

This brief presents recommendations created as part of the Research Development Project on the Human Service Needs of Lesbian, Gay, Bisexual, and Transgender (LGBT) Populations.

The current study investigated the efficacy of performance feedback with or without consequences on the reduction of overtime used by house managers to staff residential programs at a local human services agency. The intervention involved the use of a novel report, the Financial Report, which...

This paper offers a conceptual analysis of the problem of quality in human services: in elementary school, psychiatric care, and the health and social care of children, the elderly, and the intellectually disabled. Geriatric nursing home patients are used as a case. These care recipients cannot...